These Frequently Asked Questions will provide you with important information about the online application for:
There may be a need to take out a parking bay or a series of parking bays from their normal use to facilitate various works taking place on the highway.
A suspension covers parking bays (e.g. resident bay, meter bay, pay and display bay).
A suspended bay is calculated as being 6 metres long.Where there are distinct markings (e.g. in a meter bay) these are used.
Suspended bays are not for general parking purposes and are for use where access to a particular place on the highway is critical for work to be carried out. Some examples of where a bay can be suspended include: Loading/unloading purposes, a removal vehicle for a residential move, building works, weddings & funerals and security reasons.
A suspension costs £42 per space per day.A space is calculated as being 6 metres long.
There are some special cases, please see Special Bays (below).
Public Utilities: members of the National Joint Utilities Group NJUG - work related to gas, electricity, water, telecommunications etc are charged at discounted rates; please contact the suspensions team for details.
No Charge Suspensions – the following are not charged for:
These applications can only be made by contacting the Suspensions Team (0207 823 4567) or email@example.com.
We need to give our residents, business and other stakeholder as much notice as possible as suspensions can cause disruption.
Meters and Pay & Display bays - 10 calendar days notice.
Resident Bays, Shared-Use bays and all other bays - 10 calendar days notice.
NOTE: Advanced notice periods are extended by 1 day where a Bank Holiday is involved and 2 additional days over Easter and Christmas.
The online application allows you to book a suspension, however the Suspensions Team need to ensure that the suspension you have applied for will not cause a traffic hazard. You will hear within 2 days of your submission about this decision.
Once you have submitted your application you will receive a reference number.
You will receive an email of our decision within 2 days of your application. If you do not receive a response please contact the service on the 0207 823 4567 or email firstname.lastname@example.org.
If your application is not assessed as appropriate (e.g. it would cause a traffic hazard) the suspensions team will contact you. They will advise of alternative locations for suspension.
Once your application has been agreed by the suspensions team you will receive an email with a link to our payment site. The booking is not confirmed until you have paid.
Once your application has been agreed by the suspensions team you will receive an email with a link to our payment site. Payments can be made by debit and credit card. Once payment is received the application is confirmed.
The Suspensions Team can be contacted on 0207 823 4567 or emailed at email@example.com.
Our postal address is:
PO BOX 5744
Our fax number is: 020 7641 3323
If a dedicated parking space needs to be suspended (e.g. an allocated disabled bay, doctor, hospital, diplomat etc.) an alternative parking space must be allocated for the individual free of charge. This is usually a meter bay and will be bagged for the designated bay holder. The details of the bay holder who is authorised to park in the space will be visible in the plastic window of the meter bag.
If allocation of a meter bay is not possible, an alternative will be found such as using discretion with enforcement (allowing parking on a yellow line) or suspending a residents' bay, P&D bay.
These applications can only be made by contacting the Suspensions Team (0207 823 4567) or firstname.lastname@example.org
Taxi ranks are controlled by the Public Carriage Office and Transport for London. If you need to suspend a taxi rank, please contact their office on 020 7126 1985
The following activities requires additional licences as well as a suspension booking.
The following activities require permission from the licensing department. To do this contact on (020) 7641 2560 .
If you wish to make a multiple Suspension booking (e.g. a booking that covers several streets), you will need to contact the Suspensions Team on 0207 823 4567 or email the team at email@example.com. This is to ensure that your booking is effectively managed and does not cause an unnecessary traffic hazard.
Large yellow Signs will be erected on street prior to the Suspension to warn people in the area that the suspension is to take place.
If someone has parked in the bay(s) you suspended, call Parking Services on 020 7823 4567 with the vehicle registration, make and model of the vehicle parked in the suspended bay, as well as the street name. If the yellow suspension signs are in place, a member of the removals team will be there as soon as possible to remove the vehicle.
Additionally please tell us your vehicle registration, make, model and street name and park as safely as possible on a yellow line.
In some circumstances, the notice requirements can be by-passed and suspensions can be arranged at short notice. You will not be able to apply for these online, and will need to be agreed through the Suspensions Team (0207 823 4567). Permission will not generally be granted, but some examples of acceptable reasons for a short notice suspension are:
If you no longer require a suspension or if you have completed your work earlier than expected, you may be entitled to a full or partial refund
A full refund will only be issued in the following circumstances:
Refunds are either made to the credit/debit card used to pay for the suspension.
If the customer has paid for a suspension for longer than becomes necessary (e.g. customer has paid for 10 days, but finished the work after 5 days) the customer is eligible for a refund for the days that were not needed.
A yellow line dispensation allows people who wish to carry out works or services to premises within Westminster to park on a single yellow line (or double yellow lines in certain cases). A dispensation will only be granted where the vehicle needs to park as close as possible to the premises and where alternative parking is not available. They are generally not for use on areas with a loading ban (usually indicated by markings on the pavement kerb).
If you need to park your vehicle on yellow lines where a loading ban is in place, a Special Permission Dispensation may be granted, but only in exceptional circumstances.
You may be eligible for this dispensation if you fall into one of the following categories:
We assess each application and try to accommodate each request. However there are occasions when this will be impossible and alternative arrangements will need to be agreed. We will not progress application is scheduled to occur in the following locations:
A dispensation costs £42 per vehicle per day.
Minimum: 24 hours from the time of issue. It cannot be backdated.
Maximum: 7 continuous days (can include Saturdays and Sundays if the parking zone in which they are working is controlled on these days.
3 days for a dispensation.
10 days if you want to book a skip licence with your dispensation.
A Parking Attendant or Police Officer can ask the holder of a valid dispensation to move in order to ensure the free flow of traffic. Even if a customer holds a valid Yellow Line Dispensation, the customer is still obliged to follow the instructions of a Parking Attendant or Police Officer.
Parking Attendants will be able to check the validity of a Yellow Line Dispensation by looking at the permit displayed in the car and by observing activity at the vehicle. The activity must be taking place in order for the dispensation to be valid.
No, the dispensation is for use on yellow lines without kerb markings (indicating loading restrictions) except where specific permission to park on an area with a loading restrictions has been given to you by the Special Permissions Team, such as in instances where you are working with hazardous materials.
It is only in exceptional circumstances that you will be granted use of the dispensation to park your vehicle in a loading ban area. These are known as Special Permission Dispensations. Granting of this permission is dependant upon the individual application. These exceptional circumstances would include:
Vehicles involved in the following activities below are already exempt from the restrictions and can carry out their activity without a Special Permission Dispensation.
We do not offer refunds for dispensations, even if you have unused time left which you do not need.
You will need a skip licence if you want to put a skip on any part of the highway. You do not need a skip licence if the skip will be placed on private land.
You can deposit any material in a skip as long as it is safe. No skip shall contain any inflammable, explosive, noxious or dangerous material, or any material which is likely to putrefy or to become a nuisance or danger to users of the highway.
A skip licence costs £78. Each skip must have a licence if it is placed on the highway.
A skip licence is valid for 3 calendar months at the location it was booked for.
The amount of notice required will be dependent on where the licence is being placed.
The licence is not transferable to other locations. If you need to carry out work at other locations you will need to apply for another skip licence.